Jackpot City Casino Review 2019

When I enter Jackpot City’s Indian online casino, it’s empty, there is no-one or nothing to be seen one can only imagine what was here before – where are all the casino games and more importantly jackpot games?

With a name as jackpot city one would assume, there would be jackpot games on the site, but as a wise man once said, never assume anything! If I had done that I wouldn’t be sitting here depressed of the facts, there are no slot machines available for us Indian players at jackpot city.

First thought is that this has to be because of the gambling laws in India, but then I find casino games, and the games I see are Live Casino games. Only Live Casino games.

As a result of this, I take the freedom to change the name from Jackpot City Casino to Live Casino City!

Founded back in 2003, jackpot city is not one of the new kids on the block. The fact that they still offer a download version of their casino is a is a recognition of this old fashioned way of running a casino. Jackpot City holds a valid MGA license and is of course, as all of our reviewed casinos completely legitimate and safe to play for Indian players.

Important: I’ve informed Jackpot City of the welcome offer, that surely has to be a mistake on their part as it’s impossible to use for an Indian player. I will update the review if I get an answer or they improve the welcome bonus.

Jackpot City is Live Casino City

I’m not going to keep bashing at Jackpot City for not offering slot machines, other big online gambling sites like Betway – have the same approach in India.

The fact that Jackpot City offers Live Casino and Live Casino only may very well mean that they knock of LeoVegas as the Live Casino King of online casinos. Let’s take a deep dive into the City of Live Casino!

Get up to ₹160,000 Free!

Yes, you read correct ₹160,000 I double checked the number twice. What a welcome bonus – this offer is one of the superior in India.

The welcome offer is divided into 4 deposits:

  1. First deposit: 100% up to ₹4,000
  2. Second deposit: 100% up to ₹4,000
  3. Third deposit: 100% up to ₹4,000
  4. Fourth deposit: 100% up to ₹4,000

A welcome bonus in my ears sounds to-good-to-be-true. Every time I encounter a welcome bonus, significantly better than any competitor, It makes me hesitant. There must be something in the T&C’s that allow them to have such a good welcome offer without losing money.

Bonus T&C’s

So my favourite part of every review is to go through the T&C and unmask the casino and call them out if they are not fair.

All new players have 7 days from the date their account was opened to claim their new player sign-up bonus. Thereafter the Sign-Up bonus will be unavailable. Subsequent promotions will be available to the player but the Sign-Up bonus will be considered forfeited.

Nothing unfair with this term, but it’s well worth to remember before you sign up and claim any bonus.

So I found the Wager requirement

The Bonus amount is subject to a minimum playthrough (wager) of 50 times (50x) by you before it can be transferred from your Bonus Balance to your Cash Balance (“Play Through Requirement”).

For example: if you deposit 100 and receive a 100 credit bonus, the Play through Requirement will be 50 x 100 = 5000.

50x times in wager requirement put Jackpot City at the casinos with the highest wagering requirements of the casino I’ve reviewed. But if this is the wagering requirement for the Live Casino – they are all of a sudden after Bodog India the online casino with the best wagering requirement for Live Casino!

Where the T&C turns from bad to worse

So in the T&C, I looked for Live games and their contribution:

Wagering on all games except Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War & Red Dog will count towards meeting the Play Through Requirement; however, the percentage of the Sign-Up Bonus which may be wagered on certain games will vary as follows*:

  • 100% All Slots, Keno & Scratch Card games
  • 8% All video/power Pokers (excluding All Aces and Jacks or Better video pokers), all blackjacks (excluding Classic Blackjack)
  • 2% Classic Blackjacks, All Aces video pokers, all Jacks or Better video pokers
  • 0% all baccarats, all craps, Red Dog, Sic Bo
  • Wagers placed using the gamble feature 0%
  • All game play MPV (Multiplayer Tournaments) 0%
  • If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion.”

So Jackpot City offers a to-good-to-be-true live casino bonus. Because you can play Roulette and Sic Bo for an eternity without being able to meet the wagering requirement. That’s not all; they even add a * to explain that even if you choose to play these game and then manage to wager through (which is impossible, so it doesn’t make any sense) Jackpot City can withhold the winnings.

Jackpot City is an online casino with a focus towards the UK – most likely they haven’t updated their T&C for India where they do not offer slots – but what is worse is that they haven’t updated the welcome offer either to match their offering: Live Casino. It makes it a catastrophic option as an Indian player if you want to play with bonuses.

Mobile Casino

It’s difficult for me to compare Jackpot City to any other Indian online casino. When I visit the mobile casino – it’s even more difficult. The lack of games offered prevents me from experiencing the mobile casino fully. Just like on the computer they offer only Live Casino from Evolution. It works great and is indeed top of the line experience for any Live Casino player beginner or experienced.

Customer Support – Worst so far

Oh boy, not only are their welcome bonus a complete scam. Their unwillingness to assist is ridiculous, as I wrote above I contacted support to have them clear up the case regarding the welcome offer. Instead of simply answering my question what they offer in India, they started to ask for my account details like Birth of date, email address – if I had contacted them regarding a deposit or withdrawal – I would have understood this request – but to confirm the welcome offer COME ON?

So no I’m not happy with the support and not happy with HelgaE (is that even a real name?). Interesting that the Live chat has an automatic message, in the beginning, they won’t ask for password, credit card number or 3 digit security code – but they forgot to add that they will ask for everything else!

My Support Live Chat experience

System: Welcome to Casino Support, HelgaE will be right with you. Kindly note that Support will never ask for your password, full credit card number or 3 digit security code.

HelgaE: Hi there, how are you 🙂

Me: Hey! I’m good thanks. I just signed up on your casino from India! And I do not understand what welcome offer you are giving out. On the first banner, it says Get up to ₹160000 Free! If I click that I get another pop-up saying: Get up to ₹40000 Free! If I read the rules for the bonus, it says Your Exclusive 1600 Match Offer. First deposit: 100% up to 400. Second deposit: 100% up to 400. Third deposit: 100% up to 400. Fourth deposit: – 100% up to 400 – Very confusing.

HelgaE: Can I have your username, please?

Me: Raynesh

HelgaE: Thank you, can you confirm the casino you are on chat for?

Me: jackpotcity.com

HelgaE: Thank you, could you please confirm your Email Address and Date of Birth for security purposes?

Me: what? All I’m asking is a clarification of your bonus offer.

HelgaE: In order to assist you, I do require you to confirm the requested information please Raynesh.

I gave up at this point; I do not understand why they would need any of the information requested above to clarify the welcome bonus for me.

Before most reviews, I double-check with a customer support agent if the bonus offer on the gambling site is correct. It has never before been an issue.

Live Casino Offering

If you only have one product to offer in one country. As a player one would think the product offered would be at the very top with the variety of tables and perhaps providers – not Jackpot City. Only one Live Casino provider and its, thankfully, Evolution Gaming. If you have read any of my other reviews, you know that I hold Evolution Gaming as the absolute best live casino provider available. So it’s not that their live casino offering is bad, is just that if you only offer Live Casino – at least have a better live games offering than your competitors.

No Jackpot city branded Live Casino studio available – is such a disappointment, the usually serious live casino has their own studio – this is cooperation offered by evolution gaming – and is a great addition to any live casino. As in a branded live casino, there is a big difference as the live casino reflects the brand itself and what it stands for.

Top 5 Reasons to play at Jackpot City

Usually, I do the top 5 reasons to play at a casino at the end of a review. But I can’t for Jackpot City. I review casinos for you. All the casinos recommended has to meet a certain standard. Unfortunately in the case of Jackpot City they do not. So this time I will recommend 5 casinos to play instead. Online Casinos I know you will enjoy!