Vera&John – a happy casino
Before I started reviewing Vera & Johns online casino I wanted to see if my gaming experience was similar to other customers. Unfortunately neither my neighbour or dog plays online casino so I could not ask any of them. I had to resort to askgamblers.com and see what other people were saying.
And it was not a happy sight, oh my.
I feel sorry for the customers reviewing and the support employees at Vera & John who are doing their best to fend off the angry mob. Luckily my experience was without troubles playing at Vera & John, but I was also born under a lucky star (that’s what my mom told me). However, the planets are not always aligned and most of the people complaining about these topics at Askgambler:
- High wager requirements
- It’s a scam – I can’t win
- Rude customer support
- Not being able to withdraw money (verifications & MasterCard, using someone else’s credit card) – AML answers
Normally I follow a certain “template” when I review internet casinos, but in this review, I will give some extra tender loving care to the topics mention above.
Issue 1: What’s up with the wager requirements?
Before we get going with the nitty gritty I just want to make one thing clear (and I know this might disappoint you since Indians loves casino bonus codes).
Vera & John does not use any bonus codes.
Now, let’s move on.
Now I have all the facts so let’s get the Vera & John bonus conditions straight.
As mentioned by some complaints the wager requirements at x40. This means you must wager your bonus money 40 times before you can withdraw any winnings. I made a calculation of all the casinos reviewed at G2G and 45% has x40 or more as wager requirements, just FYI. I wouldn’t categories 40 as an unfair wagering requirement, it’s still ok.
What is important to point out is the turnover of your bonus starts only when you start playing for your bonus money. This means that real money games DO NOT count towards the turnover of your bonus.
This is not an extraordinary Clause in the T&C’s and something you can find at most of the leading Indian online casinos. Or in fact, I think this is standard among all Indian casinos such as Royal Panda and LeoVegas. There are some international online casinos (not licensed by MGA) where your real money is accounted in the playthrough requirements. But it’s important to say it out loud since I know this can confuse people.
Here’s screenshot at Vera & Johns bonus explanation page which breaks this down even further:
Let’s move on to the next point: Selecting the wrong game to clear the welcome bonus.
There are two types of welcome offers within the online casino industry:
- Casino bonus – Receive some extra money to play slot machines
- Live Casino bonus – Receive some extra money to play Live Casino games such as Live Blackjack or Live Roulette
Vera & John only has a “Casino Bonus” which means you (should) wager it in online slot machines, otherwise, it’ll take you years to clear the requirements. Certain games contribute differently which you can see in the table below.
|Baccarat & Punto Banco, Video Poker, Caribbean Poker, Texas Hold’em*||15%|
|Blackjack, Pontoon, Live Casino||10%|
|*Applies for all variants of table games|
Only slot machines and video slot machines contribute 100%. If you choose any other games it will literally take you years to clear the bonus. If you are not a fan of slot machines, choose to opt out from the welcome bonus when you sign up or choose a casino with a Live Casino bonus.
You can always check whether you have completed the wagering requirements for any active bonus by visiting the “Bonus Information” section of “Your Account”. You can choose to deactivate & activate bonuses automatically in “My Account”.
I’m moving on to the actual bonus offer.
Welcome bonus up to €100
Vera & John offers a welcome package which in total will reward you €100. In extra play money. The bonus is split up on two occurrences:
- Day 1 – Deposit €10 – €50 and get 100% extra money.
- Day 2 – Deposit €10 – €100 and get 50% extra money.
The procedure is standard among danish online casinos, however, the offer itself is quite small if you compare with other websites which also has a couple of free spins in the offer too. But that’s just my personal opinion.
Want more bonuses? Check the campaign page
Maybe you have been scared off from the welcome bonus with all my talk about wager requirements or maybe you think its too small – then I recommend you to check the campaign page. Because there are few Indian casinos online which runs as many campaigns, tournaments and special offers as Vera and John do. And remember, keep an eye out in your inbox for more rewards!
More than 760 divine slot machines
My tone in the previous section about bonus wager requirement might have been a bit defensive in favour for Vera & John (which you can read about at the end of this review). In this section, I will bring them up to, and beyond, the sky.
Because their selection of online slot machines is just divine. At the date of writing, they have 29 (!) casino game providers which are way more than the average online casino in India (apart from Intercasino which is owned by the same company)! They have classic Vegas slots from IGT, new colourful video slots from ELK and some very high volatile slots from Play’n Go. If this is not slot heaven, then I don’t know what it is…
Like 10CRIC, even Vera & John really stands out from the crowd with their large and well-selected portfolio of slot games. They even have a large selection of table games such as virtual Blackjack/Baccarat/Roulette/Texas Hold’em/etc.
Hands down for the casino game selection at Vera & John. Compare this to Royal Casino as I reviewed the other day who also has a good selection of online slot machines, but failed horribly at table games since they only had seven very lousy table games.
Vera & John also run daily slot machine tournaments, which is another gift from above for slot lovers like me. All you have to do is just play the slots they have chosen and you are automatically in the tournament. This “slot tournament” concept is well tested in Indian and you’ll find this at casinos such as Mr Green, LeoVegas and other popular websites. The positive thing of participating in Vera & John’s competitions is that you compete against much fewer players than any of the other gigantic casinos. Take advantage of this!
Issue 2: Vera & John is a scam – I can’t win!
“The games are rigged!”
“The @*#6¤%& casino freezes the game when I am about to win!!!”
“There is a gnome inside the slot machine hired by the casino making sure I never win!!”
And so it (almost) goes…
I have worked for several online casinos, visited Live Casino studios, online slot machine developers and been at the office of the Maltese Gaming Authority. If there’s is something I can promise you then it is that licensed online casinos cannot cheat you. Let me explain why.
An online casino does not develop the slot machines themselves, for that you have specific game studios such as NetEnt, Microgaming and Play’n Go. All slot machines have a “random number generator” which is a mathematical algorithm developed by the game studio. This algorithm is hosted by the game studio at a very secure server, in a very secure room in a house very far away…
How a random number generator works
This algorithm & server is shared by several online casinos at the same time, which means Vera & John and eg. Spilnu runs on the same software. So if you are saying that Vera & John has a low winning ratio, you are at the same time saying Bethard has an equally bad ratio – because the game is the same. There’s another layer of protection because all casino game developers are randomly tested by:
- MGA – You know who these guys are.
- An Accredited Testing Laboratory – like eCogra for example
An online casino is therefor just a “shopping window” for casino games. All they are actually doing is just showcasing the slots and they can’t do anything to provoke the outcome of the games.
The Live Casino at Vera & John continues down the same path as the slot machines; the path down to he… The path UP to heaven, wow!
The live games are hosted and developed by Evolution Gaming and you have to sign up & in to be able to see the full portfolio of online Live Casino games in the different lobbies. A lobby for example Live Roulette is like a catalogue; you will see the tables, min & max bets, language and so on. You can also choose to play up to four different live games at the same time through Evolution Gamings “Multi Games” function by clicking on the ” + “. See the screenshot above!
And speaking of language, unfortunately, Vera & John Live Casino does not offer Hindi speaking live dealers, only English. But you do have the same function in the mobile as playing on a computer, such as chatting with the dealer.
These are the Live games offered: Live Baccarat, Blackjack, Roulette, Casino Hold’em, Sic Bo and Dragon Tiger.
Vera & John Shop & Loyalty-program
I can’t decide whether the loyalty program at Vera & John is a real genius move or just laziness. No, it is actually a genius move. What I am referring to is that they do not have a traditional VIP program where you are contacted by an account manager, receives special offers and might win a single way weekend trip to the moon. At Vera & John, the Very Important Players are treated equally – because there is no one to treat them.
Instead, all loyal players at V&J receive coins as they can spend in a VIP-shop only accessible once you have signed up an account. In order to obtain more than level 1 in the loyalty program, it is necessary to make at least one deposit. Some deals in the shop are only available to players who have achieved a certain level in the loyalty program, which you increase by… Playing casino games!
Are you interested to know what you can buy for your hard deserved coins? Good! But before you scroll down and check the items I suggest you read these two Terms & Conditions for the shop:
- Vera & John reserves the right to confiscate your coins if you have been inactive in your account for the past 6 months.
- If the use of the loyalty program is continued without payment for at least 90 days, Vera & John reserves the right to confiscate winnings and/or close your account.
This is a magical place where you can use all the shiny coins that you have earned by being active at the casino. The shop offers lots of different bonuses like Free Spins, Spin Credits, Bonus Cups and more! Keep an eye out for the shop because Vera & John often add new and delicious snacks to the shelves!
As with all other bonuses, winnings from delights bought in the shop will be paid out as a bonus with a turnover requirement of 40 times. Happy shopping! Don’t forget to use your bonus while it is still crispy! Spin Credits and Free Spins expire after 24 hours.
The following items are “staples” and are always in stock:
A Bonus Cup allows you to receive a fixed bonus on your deposit! Have a Bonus Cup before making your next deposit and a bonus will be added to your account! Example: Deposit €20 or more to receive a bonus of €10.
Spin Credits is a fixed bonus amount that is locked to a particular game or category. Winnings are paid as a bonus with a wagering requirement. Use them fast! Spin Credits expire after 48 hours.
Free Spins is the specific number of rounds on a particular game or category. Winnings are paid as a bonus with a wagering requirement. Spin them while you can! Free Spin expires after 48 hours.
Super Spins is Free Spins with a little bit more power. You can see different Super Spins in the shop and they have two things in common: Winnings will be paid out as a bonus and Super Spins will expire after 48 hours. Check it out:
- Win Spins – A €5 Win Spin means that you can spin until you have won a total amount of €5. Everything you win extra, you must keep!
- Thrill Spins – A €5 Thrill Spin means you can spin until you win a minimum of €50 on a single spin. Everything you win extra, you must
This is how you get your points:
Can I play on my mobile?
Yes, you can and personally, I think the mobile casino looks better than the computer version. In the computer all the game icons are so far spaced out, meanwhile, in the mobile, it makes much more sense.
The mobile slot portfolio has about 750 slots. There are a couple old IGT and Amaya slots which are still in Flash and therefore not compatible with iPhones, Android or Ipads.
Vera & John also has an App you can download as from the App Store if you are an Apple user. If you are using Android you will have to download the App from their website, since the Google Play store does not allow real money gambling apps.
Playing casino from the Vera & John App increases is slightly better than playing from your mobile browser. The reason being is that your phone can utilize all the CPU and RAM-memory to the App, instead of sharing it with your browsers such as Chrome or Safari. Both when I played from the App and the mobile version my 4G connection was sufficient to stream Live Casino games in HD and play the latest online slot machines.
The customer support
I’ve heard rumours that the customer support rude? There’s only one way to find out! I sent them a couple of messages to check out. Was Henrik rude or not?
Apart from chatting with you can also call or email Vera & John at the following details:
- +44 203 60 80 424
- [email protected]
The Live Chat & telephone is open Man – Fre 10:00 – 23:00 and Sat – Sunday between 09:00 – 18:00.
Issue 3: I can’t make Withdrawals
Let’s start by reviewing the options, terms and conditions for withdrawing & depositing money.
The payment methods available are:
- VISA & Mastercard – Min €10 and max. €1000 (2.25% transaction fee)
- Trustly – Min €10 and max €2000
- Skrill – Min €10 and max €500
- Neteller – Min €10 and max €2000
- Paysafecard – Min €10 and max €500
All transactions are encrypted with 256-bit Secure Socket Layer (SSL) which is double the Sockets compared to Aspire Global casinos such as Karamba. What the different encryptions mean in reality I don’t know, but a higher number is always better. Just like when you play Jackpot slots!
It takes up to 24 hours for Vera & John to process your winnings, if you already have verified your account. Verifying your account is done by emailing the following:
- Proof of your identity (such as ID-card or Passport)
- proof of your address (such as broadband, telephone or electricity bill)
Once that’s done it takes an additional 2-5 days if you have deposited with a card and instant if you have used an E-Wallet, such as Skrill or Neteller before you will receive your money.
“I still can’t withdraw my money”
Then check my mini-FAQ:
- Your credit card might be expiring soon and therefore it won’t be visible on your list of withdrawal options.
- You might try to withdraw with your Mastercard. For some reason, Mastercard does not accept this all of the time in India depending on your bank…
- You have not cleared the bonus requirements.
- Do you have a girlfriend/boyfriend and you are sharing credit cards or other accounts? Even if you are registered on the same address, shares the same TV interests and got a baby together – you still can only use 1 persons personal details which must match proof of identity & address as well as credit card.
Are you still mad at Vera & John?
Don’t be 🙁
To be honest I can’t see any reason why you should be. I think Vera & John is a great online casino – A big selection of new and old slot machines, many campaigns and an innovative VIP shop!
I am going to tell you the secret behind why I think people seemed so upset at Trustpilot. It’s very seldom a happy casino players leaves a positive review and definitely a higher chance a pissed off one will leave one. And to be honest, there are only 25 reviews, as Vera & John has replied to all of, since 2013.
Listen to my words: Vera & John is a good casino, I have played on many, many, many others which are really bad. I will stick to this one and continue to build more coins in the loyalty shop and enjoy the big selection of mobile and video slot machines!