How to Verify Your Casino Account

verify your account

Content Writer, Vladimir

Last updated on 17th August 2022

Published: 15/09/2020

Categories: Uncategorized, Guides, News

Is it safe to send in documents to an online casino?

Sharing your personal information is usually something that you should be careful with online and casinos are no different.

But there are of course exemptions such as genuine online casinos.

Here at Guide2Gambling we only promote safe and genuine online casinos.

So is it safe to send in documents to an online casino? Yes – if it’s a casino you can find on our site it is safe.

So let’s take a look at how to make a withdrawal when you are asked to send in documents.

Verify Your Account

  1. Take a photo of the documents required
  2. Upload the documents
  3. Wait for approval and withdraw your money.

Sometimes they might ask you to resend a certain document if they can’t see it properly in the picture or if the document is missing some information needed.

Why do I need to verify who I am with documents?

Even though the process of verifying your documents might feel unsafe it exists to protect you.

This way the casino can be sure that you are who you say you are so no one can use your name to commit fraud or similar crimes.

The process is called Know your Customer or KYC for short. It is used all over the world by genuine banks, insurances, investment platforms and casinos to protect your identity.

It is one of the many requirements to get a gambling license.

Required Documents for KYC Verification

As mentioned, the process of verifying your account is so that the casino can see that it really is you that is playing.

Therefore they ask you for documents only you would have such as:


Any official piece of identification with your picture. Aadhar card is your easiest option.

Proof of address

Any official document that shows your name and address such as utility bills.

Proof of Payment Method

Sometimes that need you show proof that you are the owner of the payment method you used. What type of document they will ask for depends on the payment provider.


Is when you need to take a selfie with your ID next to your face.

This only happens in very rare cases.

When do I need to send in documents?

If you play at a genuine casino you will always get the request to verify your identity with documents in the KYC process

Usually you get asked when you make your first withdrawal so it is a good idea to have an ID and a proof of address ready when you make your first withdrawal to not postpone your money.

Where do I upload my documents?

It is different from casino to casino but most of the time you do it on the website or in the app.

In a few cases they might ask you to send it to you by e-mail as well.

But be extra careful with sending your documents by e-mail. There are scammers out there as well that might ask you for private documents through mail.

The easiest way to check that it is a genuine request is by contacting the casino customer service and double check that everything is in order.

Make sure to contact them through a new form and not answer the e-mail where the documents were requested.

sade documents

Are my documents safe?

Yes, as previously mentioned, the online casinos featured here at Guide2Gambling are all genuine and very safe.

Once you send in your documents a special legal and payments team will go through your documents and store them safely.

Your documents can not be seen by everyone in the company, only the payments team that are professionals.

Furthermore your documents are protected by both firewalls and top quality SSL encryption.

How to verify a payment method

Sometimes you need to verify that the payment method you used is yours as well. Let’s take a look at how to do that:

Payment Method How to verify Requirements
Credit or Debit Card A photo of the card The 4 first digits and last 6 of the card number, the expiry date and your name
E-Wallet Photo or screenshot of your account when logged in Your name, payment method account ID
Bank Account Recent bank statement Your name and the bank logo

Account Verification Dos and Don’ts


  • Prepare any necessary documents before you get a request to verify (Valid ID, recent utility bill, etc)
  • Read the instructions properly when asked to verify your account
  • Make sure that it is easy to see the required data in your photos
  • Double-check that your information in your account is correct (If you moved update your address)


  • Use a payment method in someone else’s name
  • Let someone else use payment method in your name
  • Send documents to anyone who asks by email, make sure that it is actually from the casino